Return Policy of FitSole

At FitSole, we strive for satisfied customers. If for any reason you are not satisfied with your purchase, you have the right to return your order within 14 days of receiving the products.

Right of Withdrawal

You can withdraw from the purchase agreement without giving reasons. Please contact us via email for this.

Return Costs

The costs for return shipping are the responsibility of the buyer, unless otherwise agreed. FitSole does not charge restocking fees for returned products.

Condition of the Products

Returns are only accepted if the products are returned in their original condition, undamaged, and in the original packaging.

Return Process

Contact us:
To initiate a return, you must contact our customer service within 14 days of receipt via info@fitsole.nl. Always mention your order number and the reason for the return.

Receive return instructions:
After your notification, you will receive the return instructions from us via email.

Return address:
FitSole
Stempelsdijk 3
7597 LC Saasveld
Netherlands

Note: returns must be sent to our international return address. Sending this may incur significant additional costs.

Return Costs

The costs for returning a product are the responsibility of the customer. Returns must be reported to us in advance. The exact return costs vary depending on the country of shipment and the chosen delivery service.

Refund

For a correct return, you will receive the full purchase amount within 14 days after receiving the return shipment. No restocking fees will be charged.

Exceptions

Personalized products or products that are custom-made cannot be returned unless there is a manufacturing defect.

For further questions about returns, you can contact us via info@fitsole.nl.